Shared Hosting Uptime SLA


This Shared Hosting Uptime Service Level Agreement (the “Agreement”) is made, entered into and executed between Cenmax Exim Limited (hereinafter referred to as "Company") AND you (hereinafter referred to as "Customer"). If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these terms and conditions, in which case the term "Customer" shall refer to such entity. The Company and the Customer may be referred to individually as a "Party" and collectively as the "Parties". This Agreement sets forth the general terms and conditions of claiming SLA Credits for products pucrhased through SringSite website (“SringSite”).Your electronic acceptance of this Agreement signifies that you have read, understand, acknowledge and agree to be bound by this Agreement

The terms “we”, “us” or “our” shall refer to SringSite. The terms “you”, “your”, “User” or “customer” shall refer to Client

SLA Credits

  1. 99.9% - 0% Credits
  2. 99.5% to 99.8% - 5% Credits
  3. 99% to 99.4% - 7% Credits
  4. 90% to 98.9% - 25% Credits
  5. Below 90% - 100% Credits

Conditions

  1. A ticket must be created with Support Team with all Proofs and Evidences within 7 Days of Incident
  2. Support team may take upto 3 Weeks to Research your Proof's Trustibility or more than that
  3. If provided Proofs are found fake, Client should pay an AAF (Administrative Abuse Fee) of $175. If client fails to pay AAF within 7 days of Intimation, Service will be Terminated with or without any Prior Notices. In such cases SringSite will not be Responsible for any Data Losses and NO REFUNDS WILL BE PROVIDED
  4. Acts of God, including weather, natural disaster, or any other disaster outside of the control of SringSite are not eligible for SLA credit.
  5. Your SLA Credit will be credited only as an Account Balance. It can be used while Purchasing or Renewal of our Service. It cannot be changed into any other mode in any manner
  6. Our SLA Agreement does not apply to 1) Scheduled and Informed Maintenance, 2) Downtime caused by your (Resource Hungry) Scripts, Code or Third-Party Applications, 3) Downtimes that don't affect your Main Website but other functions like FTP and Mail goes Down, 4) Maintenance that is Un Scheduled but made to overcome certain Circumstances 5) Downtime caused due to one of the Client's Overusage 6)Acts of God, including weather, natural disaster, or any other disaster outside of the control of SringSite are not eligible for SLA credit.