Shared Hosting Terms of Service Agreement


This Shared Hosting Terms of Service Agreement (the “Agreement”) is made, entered into and executed between Cenmax Exim Limited (hereinafter referred to as "Company") AND you (hereinafter referred to as "Customer"). If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these terms and conditions, in which case the term "Customer" shall refer to such entity. The Company and the Customer may be referred to individually as a "Party" and collectively as the "Parties". This Agreement sets forth the general terms and conditions of Customer’s use of the products and services made available through the SringSite website (“SringSite”).Your electronic acceptance of this Agreement signifies that you have read, understand, acknowledge and agree to be bound by this Agreement

The terms “we”, “us” or “our” shall refer to SringSite. The terms “you”, “your”, “User” or “customer” shall refer to Client

Common Conditions to use our Service

  1. SringSite does not allow websites of Satta, fraudulent Activity, Phishing or anything which is against law.
  2. SringSite does not allow websites to host on its servers which has any kind of pornographic contents and adult websites or any other illegal contents.
  3. SringSite does not allow to distribute pirated software, songs, mp3s or any other pirated contents on the hosted websites. If any of our customer, reseller or reseller’s customer is found doing these kind of activities from our servers, their site (or sites) will be removed from server without any prior information and SringSite will not be responsible for any kind of data loss for those customers.
  4. If any customer still purchases our services for any illegal activity, it will be terminated immediately and there will not be any refund.
  5. SringSite does not allow bulk/spam mailing from our SMTP servers. Any email account found sending bulk/spam emails will be terminated.
  6. SringSite does not allow any kind of spamming from our servers.
  7. Email service is for customer’s personal or business usage only and customer must not provide email ids to any third party or general public (free or paid email services), customer is responsible for any miss use of their email ids.
  8. Unlimited Plans must be used for web hosting purpose only and all data should be related to your website content, we do not offer hosting for data storage, file sharing or desktop applications. For Desktop Application and data storage hosting please get in touch with our sales team for customized plans.
  9. Inode count is a Number of Files in a particular account. A single inode represents a file in your website ( Includes image, files, emails etc). If Inode reaches to 100000 we stop taking weekly backup of your account and Inode limit must be below 200000. if it reaches to the limit of 200000 your account will get locked for new file creation (it also includes emails so your new incoming mails may start getting bounced back).We strongly recommend you to keep your Inode below 100000 to keep you account backed up every week.
  10. Database servers must be also used from our web servers only, we do not offer database hosting used from other web servers or Desktop Applications. For Desktop Application or remote database connectivity hosting please get in touch with our sales team for customized plans.
  11. If any website scripts found bad or resource hungry, will be stopped and customer will be informed by email. Once the customer checks and fix the problem in scripts, scripts can be allowed to run on servers with the approval of our technical team.
  12. SringSite upgrades the server, software and other tools time to time. For this purpose sometime we need to down some services for some certain time period. If in case of any upgrade, customer will be informed 24 hours prior to the downtime. The downtime is usually not more then 30-60 minutes.
  13. SringSite does not take responsibility for customer made scripts and scripts available on the Internet or from any other resources. Customer has to check all his scripts himself. In case the customer finds that any of our service is not working properly on his website, we can only show him sample scripts running on his website. We cannot check customer’s script completely.
  14. SringSite is not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on SringSite servers.
  15. SringSite keep website logs of 30 days on the server. Prior to 30 days logs will be deleted time to time. If you need old log files we request you to download log files within 30 days to avoid the loss of log files.
  16. Customer’s contact details must be complete and correct with the valid phone/mobile number.
  17. SringSite’s team review each and every customer profile and if they find any profile details incomplete or incorrect they may ask the customer to provide a valid document proof of their identity and address proof e.g. Voter ID, Pan Card, Aadhar Card or Passport, in the case of international customer it must be a Passport only.
  18. SringSite may suspend the customer’s account if their contact details are incomplete or incorrect and if they fail to provide the requested documents, SringSite may terminate their account and there will not be any refund in that case.
  19. We do not allow to host free domains e.g. .tk, .cf etc. neither as main domain nor as addon domains, its also not allowed to host not under reseller accounts. SringSite reserves right to Deactivate Accounts with such Domain without any Prior Notices. In such cases, refunds will not be Provided.
  20. The laws of the Republic of India shall govern this agreement.
  21. SringSite reserve the right of termination of Free trial account anytime without any prior notice.
  22. SringSite reserves the right of termination of account with 15 Minutes prior notice by email or even without that.
  23. Free domain is Just for One Year and Renews at Actual Price.
  24. All Services are hosted at USA including ‘Cheap Web Hosting India’, ‘Cheap Web Hosting Canada’, ‘Cheap Web Hosting USA’, ‘Cheap Web Hosting UK’. Country is Declared in order to give freedom to view and Pay the Amount in Local Currency.
  25. In any event of dispute the area of Jurisdiction would be Chennai only.
  26. Term & Conditions can be changed without any notification.


Detailed Terms


Account Setup

We will setup your account once after Successful Payment and we and/or our payment partner(s) have screened the order(s) in case of fraud. It is your responsibility to provide us with an email address which is not @yoursite.com if you are buying hosting for yoursite.com. If there is ever an abuse issue or we need to contact you, the primary email address on our system will be used. It is your responsibility to ensure the email address on our System is current or up to date at all times. If you have a domain name registered with Wise Solution, it is your responsibility to ensure that the contact information for your domain account and your actual domain name(s) is correct and up-to-date. Wise Solution is not responsible for a lapsed registration due to outdated contact information being associated with the domain. If you need to verify or change this information, you should contact our sales/support team via email. Providing false contact information of any kind may result in the termination of your account. In dedicated server purchases or high risk transactions, it will be necessary to provide government issued identification and possibly a scan of the credit card used for the purchase. If you fail to meet these requirements, the order may be considered fraudulent in nature and denied without Refund



Transfers

Our transfers team will make every effort to help you move your site to us. However, transfers are provided as a courtesy service, and we can not make guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult for Transfer. Some times it will be impossible to migrate some or all account data. We will try our best, but in some cases we may be unable to assist you in a transfer of data from an old host. The free transfer services are available for 30 days from your sign up date. Transfers outside of the 30 free period will incur a charge; You should create a Ticket with your Requirements to recieve a Quote



Content

SringSite Servers cannot be used for Unlawful Purposes. Smuggling, Hacking, Pirating and Software cracking Tutorials or Contents related to that will not be allowed. If you violate this criteria, Your Account will be Terminated without any Prior Notices and Refunds. Use of your website as an anonymous gateway is prohibited. We prohibit the use of software or scripts run on our servers that cause the server to load beyond a reasonable level, as determined by us. By using our servers you agree that any of your Accounts can be Temporarily or Permanently Deleted from our Servers for Violation of TOS. Your website should not include any of the following content: (1) image hosting scripts that allow an anonymous user to upload an image for display on another website (similar to Photobucket or Tinypic); (2) banner ad services for display on other websites or devices (commercial banner ad rotation); (3) file dump/mirror scripts that allow an anonymous user to upload a file for other to download (similar to rapidshare); (4) commercial audio streaming (more than one or two streams); (5) push button mail scripts that allow the user to specify recipient email addresses; (6) anonymous or bulk SMS gateways; (7) backups of content from another computer or website; (8) Bittorrent trackers; and any other script that causes a degradation in the performance of our server or network environment.



Hosting Limitations and Terms

WordPress Hosting : The term 'WordPress' is Declared in order to make you know that our Servers are Compatible with WordPress. IT IS NOT MANAGED ONE IN NATURE. You should Install WordPress on your Own, It will not be Installed in Default

Resource Limitations (Acceptable Usage Policy) : We're intended to provide better Service to all our Clients. So, Your use of the server resources shall not endanger the capacity and operation of the shared server. In order to ensure Server Stability your Hosting Account must not cross these Limitations :

  1. 1 GB Memory Usage
  2. 25% of CPU Core Clock Speed
  3. 150 Active Processes

If you cross these limitations, Your Hosting account will get Shut/Suspended untill we hear from you. In some cases, SringSite Reserves right to Terminate Account with/Without any Prior Notices. In such cases, SringSite or Our Service Providers will not be responsible for Data Losses and any other Damages.

Acceptable Disk Usage Policy : All contents on your Hosting Account must be linked with your Webpage. Number of Inodes in your Hosting Account should not exceed 200,000.



Data Security

You're solely Responsible for maintaining Ragular Backups. Even though we take regular backups of your site, We don't warrant or guarantee the Availability of Backup in a Particular Period of time. We're not resposible for any type of Data Loss in any manner.



Security

The Services we Provide are not intended to obtain PCI and HIPAA. Our severs are not Compatible for PCI and HIPAA Compliance. Hereby you should not Consider our server as PCI and HIPAA Compliant.It is up to you to maintain password strength and keep your passwords confidential. SringSite is not responsible if someone has guessed or knew your password and hacked your site. You have to make periodic backups and make sure that your data is safe. Once data is deleted or hacked we are not responsible.



Uptime

We offer 99.9% Uptime in all our Hosting Plans. In few pages we may have declared that you will get 100% Uptime. But you get that round figure once you Integrate your CloudFlare Account with our Servers. 100% Uptime can be possible only with CloudFlare Integration. If we fail to provide with 99.9% Uptime, You may create a ticket and get 5%-25% Discount on Next month's subscription. Our Service Uptime Guarantee does not apply to 1) Scheduled and Informed Maintenance, 2) Downtime caused by your (Resource Hungry) Scripts, Code or Third-Party Applications, 3) Downtimes that don't affect your Main Website but other functions like FTP and Mail goes Down, 4) Maintenance that is Un Scheduled but made to overcome certain Circumstances 5) Downtime caused due to one of the Client's Overusage.

Agreement Governance

As SringSite an Internationally Operating Company, It's impossible to alter Our Terms to specific Countries. We provide our Service as it is. Republic of India can only Govern this Agreement.

Verification

Customer’s contact details must be complete and correct with the valid phone/mobile number. SringSite’s team review each and every customer profile and if they find any profile details incomplete or incorrect they may ask the customer to provide a valid document proof of their identity and address proof e.g. Voter ID, Pan Card, Aadhar Card, Passport or Driving License. SringSite may suspend the customer’s account if their contact details are incomplete or incorrect and if they fail to provide the requested documents, SringSite may terminate their account and there will not be any refund in that case.



Free Domain Usage Policy

We don't allow you to get Free Trial with Free Domain Extensions like .tk, .ml, .ga, etc., You can buy a Hosting Plan instead of getting Free Trial. In such cases, SringSite is not Responsible for Data Losses



Script Debugging

Customer takes the complete Responsibility over their Script. SringSite is not responsible for any bugs in their Script. We can only show you a Sample Script running on the Server to show you that the Problem is from your Side. We cannot completely Go through the Script and Debug it

Free Domain

Free Domain is applicable only on Purchase tenure of 1 Year. Free Domain will be Provided only for the First Year. It renews Seperatly.